Messages API: customers may have experienced delayed or missing callbacks from 2023-04-10 16:10 UTC until 2023-04-10 22:10 UTC Verify API: customers may have experienced a minor increase in Verify request responses from 2023-04-10 16:10 UTC until 2023-04-10 20:54 UTC SMS API: customers may have experienced delayed outbound messages from 2023-04-10 15:40 UTC until 2023-04-10 18:40 UTC
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Apr 11, 2023 - 10:09 UTC
Monitoring
We have implemented a fix for the Messages API callbacks.
The list of service that was impacted has been confirmed as follows: Messages API callbacks
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Apr 10, 2023 - 17:20 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting Messages API since 2023-04-10 16:20 UTC
We aim to provide an update on our investigation within 1 hour.