Resolved
The service issue is now resolved. Non-Video API requests to the Dublin (EU 3) data center may have received a 403 response.
All non-Video API endpoints, and Dashboard were impacted from 12-Jul-2023 12:49 UTC until 13:05 UTC.
Video API, SMPP and SIP trunking have not been impacted.
All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Posted Jul 12, 2023 - 14:38 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform. The service interruption happened between approximately 12:50 and 13:10 UTC, affecting non-Video API traffic in US and EU data centers. We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Posted Jul 12, 2023 - 13:19 UTC
This incident affected: Voice (Programmable SIP & SIP Interconnect, Voice API, Legacy TTS, SIP Trunking, Voice WebRTC, SIP Endpoints), Auth & Identity (Number Insight, Verify, Verify V2), SMS & Messages (SMS, MMS, SMPP, Callbacks, Shortcodes, Phone Numbers, 10 DLC Platform, Messages API, Dispatch, In-App Messaging), and Vonage Platform Management (Account APIs, Alerts API, Applications, Audit API, Numbers API, Number Pools API, Pricing API, Redact API, Reports API, SubAccount API).