[Voice] Service Issue in Platform
On August 9th an unusual burst of high traffic was being sent to the Voice API Service which caused some calls to be rejected and others to experience long times to connect.
Date/Time Impacted
On August 9th, 2022 From 14:15 UTC until 16:35 UTC
Services Impacted
Voice API Calls
Summary
An unusual burst of high traffic was being sent to the Voice API Service.
Root Cause
An unusual burst of high traffic was being sent to the Voice API Service.
Restoration Actions
After investigation the offending traffic was identified and blocked, which stabilized the service.
Next Steps
Preventative measures have already been put into place to ensure the traffic that was causing the problem is better managed through our systems in future.
Measures to reduce detection time and reduce the likelihood of future such events have already been identified and are prioritized as per our incident-handling process.
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