Websocket Incident on June 10th(resolved)

Incident Report for Vonage API Status

Resolved

Incident time:
Issue start time: June 10, 2024, 13:46:00 UTC
Issue end time: June 10, 2024, 13:47:00 UTC

Statement:
At 13:46 UTC on 10th June, the infrastructure that handles Audio Over WebSockets to customers was accidentally restarted in our US-East datacenter. This caused ongoing WebSocket calls to drop. No further impact was seen.

Cause:
A bug in the deployment process caused a non-graceful restart of our WebSocket Media Servers in the US-East region. The deployment process should have used a graceful restart mechanism, which first waited for calls to end before restarting the system.

Regions:
Only Audio Over WebSocket calls in the us-east datacentre were impacted.

Mitigations:
The deployment process bug has been fixed. Future deployments will wait for calls to end before restarting the system.

Posted Jun 27, 2024 - 17:34 UTC