10 DLC Service Issue

Incident Report for Vonage API Status

Resolved

The 10DLC problem has been resolved.

The following services were impacted from 2023-03-27 22:37 UTC until 2023-03-28 12:37 UTC:
10 DLC - Creation and update of brands and campaigns

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Mar 28, 2023 - 15:36 UTC

Monitoring

We have implemented a fix for the issue impacting the creation and update of 10DLC Brands and Campaigns.

The list of services that were impacted has been confirmed as follows:
10 DLC - Creation and update of brands and campaigns.

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Mar 28, 2023 - 14:58 UTC

Update

Customers are experiencing problems likely impacting the creation and update of 10DLC Brands and Campaigns.

You may see Internal Server errors when creating and updating 10DLC Brands and Campaigns.

The following services have been impacted from 2023-03-27 22:37:00 UTC:
10DLC

Our engineering team is still investigating and we will update this status as soon as we have more information on this issue.

Posted Mar 28, 2023 - 14:19 UTC

Investigating

Customers are currently experiencing problems likely impacting the creation and update of 10DLC Brands and Campaigns.

You may see Internal Server errors when creating and updating 10DLC Brands and Campaigns.

The following services have been impacted from 2023-03-27 22:37:00 UTC:
10DLC

We will update this status as soon as we have more information on this issue.

Posted Mar 28, 2023 - 13:24 UTC

This incident affected: SMS & Messages (10 DLC Platform).