10 DLC brand creation issue

Incident Report for Vonage API Status

Resolved

The issue with 10 DLC brand creation has been resolved now.

The following services were impacted from 2023-03-21 18:26 UTC until 2023-03-23 18:46 UTC.
10 DLC

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Mar 24, 2023 - 11:13 UTC

Identified

Our monitoring has alerted us to a potential service issue where customers are facing issues with 10 DLC brand creation since 2023-03-21 18:26 UTC

The issue is impacting the following products:
10 DLC

The issue is due to supplier outage hence we will provide updates as soon as we have more information from them.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Posted Mar 23, 2023 - 12:49 UTC
This incident affected: SMS & Messages (10 DLC Platform).