In-App Voice services were impacted from 12-Aug-2024 12:39 UTC until 12:44 UTC.
Voice API Calls, SIP Trunking, and other calls have not been impacted.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Posted Aug 12, 2024 - 15:16 UTC
Monitoring
We have implemented a fix for the Voice API issue.
The list of services that were impacted have been confirmed as: In-App Voice Calls
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Aug 12, 2024 - 14:02 UTC
Investigating
Our monitoring system has alerted us to a potential service issue with our platform in the US Region.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.