Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jun 29, 2023 - 19:52 UTC

Monitoring

Our monitoring has alerted us to a potential service issue with our platform. The service interruption happened between 19:08 UTC and 19:26 UTC, affecting the APSE1 region for Voice. We are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Voice API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jun 29, 2023 - 19:33 UTC

This incident affected: Voice (Voice API).