South Africa SMS - Degradation for Inbound SMS towards South Africa Long Virtual Numbers

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted May 16, 2025 - 15:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 16, 2025 - 13:17 UTC

Update

We are continuing to investigate this issue.

Posted May 16, 2025 - 12:54 UTC

Investigating

We are currently observing Inbound SMS delivery degradation for messages sent towards a subset of our South Africa Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed South Africa Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted May 16, 2025 - 12:48 UTC

This incident affected: Global Connectivity (SMS Middle East & Africa).