Service Issue in Platform : Messages API(WhatsApp Cloud API)

Incident Report for Vonage API Status

Resolved

The issue impacting message delivery on WhatsApp Cloud API has been resolved.

The following services were impacted from 22-Aug-2023 06:24:41 UTC until 22-Aug-2023 12:15 UTC.
Messages API

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Aug 22, 2023 - 14:47 UTC

Monitoring

The issue impacting message delivery on WhatsApp Cloud API has been resolved.

The following services were impacted from 22-Aug-2023 06:24:41 UTC until 22-Aug-2023 12:15 UTC.
Messages API

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Aug 22, 2023 - 14:19 UTC

Update

We will update as soon as we have more information on this.
Posted Aug 22, 2023 - 14:06 UTC

Identified

We are currently experiencing disruption impacting message delivery on WhatsApp Cloud API. This issue started at 2023-08-22 06:24:41 UTC. Our service provider Meta is investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.
Posted Aug 22, 2023 - 08:53 UTC
This incident affected: SMS & Messages (Messages API).