Non-whitelised customers may have experienced issues making payments using the credit card payment method via our Vonage Dashboard between 2023-09-21 06:10 UTC and 2023-09-21 13:17 UTC.
All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Sep 21, 2023 - 13:42 UTC
Monitoring
This issue has been identified as a payment provider issue.
Non-whitelised customers have been unable to make payments using the credit card payment method. This is impacting both payments made through UI (manual) and through the Autoreload feature. Our third-party Payment Partner has advised that they were experiencing an issue that affects card transactions, but have now resolved the issue. Payments should now go through normally.
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Sep 21, 2023 - 11:28 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our payment platform. Customers who are non-whitelisted are not able to make payments. The issue impacts both manual payment and auto-reload. We are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: Customer Dashboard: Payment methods both manual and Auto-reload
We aim to provide an update on our investigation within 1 hour.