In-App Voice Issue in Dublin Data Center

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted May 01, 2024 - 00:39 UTC

Monitoring

We have implemented a fix for the In-App Voice Issue in Dublin Data Center (EU-3).

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Apr 30, 2024 - 16:01 UTC

Investigating

Our monitoring system has alerted us to a potential In-App Voice issue with our platform in the Dublin Data Center (EU-3).

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Apr 30, 2024 - 15:10 UTC

This incident affected: Voice (Voice API).