A fix has been implemented and we are monitoring the results.
Some customers may have experienced outbound message delivery issues via WhatsApp Channel using our Messages API between 2024-04-03 18:28 UTC and 2024-04-03 20:58 UTC.
The list of services that were impacted has been confirmed as: Messages API: WhatsApp Channel
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Apr 03, 2024 - 21:30 UTC
Investigating
Our monitoring has alerted us to a potential service issue in our Messages API platform with WhatsApp outbound messages. Some customers may receive undeliverable callbacks for some WhatsApp on-premise and Cloud API outbound messages, as well as delayed status and inbound messages. We are alerting customers immediately while our engineering teams investigate.
The following services have been impacted from [2024-04-03T18:28:00] UTC: Messages API: WhatsApp Outbound messages