MTN SMS - Degradation of messages towards MTN networks

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Dec 08, 2023 - 19:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 08, 2023 - 06:20 UTC

Identified

We received a confirmation that delivery rates have not been fully restored yet. Troubleshooting still ongoing by our carrier partners

Posted Dec 07, 2023 - 20:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 07, 2023 - 18:57 UTC

Investigating

We are currently observing SMS delivery degradation towards MTN networks in multiple destinations

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Dec 07, 2023 - 08:05 UTC

This incident affected: Global Connectivity (SMS Middle East & Africa).