Mexico SMS - Delivery degradation of preregistered brands towards Telcel network

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Jan 28, 2025 - 00:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 28, 2025 - 00:15 UTC

Update

Upon further checks we observe no interruption for domestic traffic.
Delivery of international brands is still degraded.
Posted Jan 27, 2025 - 22:57 UTC

Investigating

We have been notified of delivery degradation for preregistered brands as well as domestic traffic to Telcel, Mexico.

We are working with our partners to resolve the issue.

Please contact support@api.vonage.com if you have any questions
Posted Jan 27, 2025 - 22:46 UTC
This incident affected: Global Connectivity (SMS North America).