The Voice issue in Platform problem has been resolved.
The following services were impacted from 14-Feb-2024 10:45 UTC until 14:49 UTC.
Existing calls and other APIs have not been impacted.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Posted Feb 14, 2024 - 16:40 UTC
Monitoring
We have implemented a fix for the Voice issue in Platform. Calls may have experienced delayed setup when using our Virginia Data Centre (US3), and calls that should have been blocked using Fraud Defender may have succeeded incorrectly.
The list of services that were impacted have been confirmed as: SIP Trunking Voice API Programmable SIP TTS API
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Feb 14, 2024 - 15:00 UTC
Investigating
Our monitoring has alerted us to a potential service issue causing intermittent call processing issues to US Data Center. We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.