The list of services that were impacted between 2023-01-19 11:59 UTC until 2023-01-19 12:29 UTC and 2023-01-19 12:48 UTC until 2023-01-19 13:26 UTC have been confirmed as: Outbound 10DLC MMS Callbacks and inbound 10DLC MMS
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Jan 19, 2023 - 17:23 UTC
Monitoring
The issue impacting 10DLC MMS has been fixed. Customers might have experienced issues sending outbound 10DLC MMS, and delays in receiving callbacks and inbound 10DLC MMS.
The list of services that were impacted between 2023-01-19 11:59 UTC until 2023-01-19 12:29 UTC and 2023-01-19 12:48 UTC until 2023-01-19 13:26 UTC have been confirmed as: Outbound 10DLC MMS Callbacks and inbound 10DLC MMS
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Jan 19, 2023 - 15:40 UTC
Identified
We have observed a reoccurrence of the issue since 2023-01-19 12:48 UTC. The issue is impacting outbound 10DLC MMS, and delays in receiving callbacks & inbound 10DLC MMS. We will continue to monitor the service and will provide further updates on the same.
Posted Jan 19, 2023 - 13:35 UTC
Monitoring
The issue impacting 10DLC MMS has been fixed. Customers might have experienced issues sending outbound 10DLC MMS, and delays in receiving callbacks and inbound 10DLC MMS.
The list of services that were impacted between 2023-01-19 11:59 UTC until 2023-01-19 12:29 UTC have been confirmed as: Outbound 10DLC MMS Callbacks and inbound 10DLC MMS
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Jan 19, 2023 - 12:49 UTC
Investigating
Our monitoring has alerted us to a potential service issue. Customers might be experiencing issues sending outbound 10DLC MMS, and delays in receiving callbacks and inbound MMS 10DLC
Following services are impacted: 10DLC MMS
We aim to provide an update on our investigation within 30 minutes.