Service Issue in Platform: Messages API

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Aug 02, 2023 - 17:23 UTC

Monitoring

Our third-party provider has implemented a fix for the issue and we are monitoring the results.

Posted Aug 02, 2023 - 16:23 UTC

Update

Our third-party provider is still continuing to work on a fix for this issue. We will keep you posted here on any further updates from them.

Posted Aug 02, 2023 - 16:00 UTC

Identified

Our monitoring has alerted us to a potential service issue with our Messages API platform. This issue has been identified as a provider issue and customers may experience issues in sending WhatsApp messages using our Messages API.

We are currently working with our third-party provider to get the issue fixed and will post further updates here.

If there is a customer impact, it is likely to be affecting the following products:
Messages API: WhatsApp Channel
Dispatch API
Verify V2

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Aug 02, 2023 - 15:25 UTC

This incident affected: Global Connectivity (Whatsapp Connectivity).