It has been determined that this incident impacted a very limited number of customers, these have been contacted through their account managers and alternative solution has been provided for their cases, hence we are closing this incident.
If you have any further questions or concerns please contact support@api.vonage.com for further assistance.
Posted Sep 11, 2025 - 12:28 UTC
Update
Our carrier partner is still working to resolve the issue.
Posted Sep 09, 2025 - 03:24 UTC
Investigating
We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Pakistan Long Virtual Numbers and Short Code. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual numbers and Short Code.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.