The following services have been restored. Voice API In-App Voice Programmable SIP Conversation API Verify Calls
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Mar 27, 2023 - 17:37 UTC
Monitoring
We have implemented a fix for the issue, and we are currently monitoring it.
The list of services that were impacted have been confirmed as: Voice API In-App Voice Programmable SIP Conversation API Verify Calls
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Mar 27, 2023 - 17:12 UTC
Update
Customers are currently experiencing problems impacting calls.
You may see calls hanging or terminating unexpectedly when routed through our Singapore or Sydney data centers.
The following services have been impacted from 2023-03-27 15:20 UTC: Voice API In-App Voice Programmable SIP Conversation API
Verify has been resolved.
SIP Trunking, and calls routed to our US and Europe data centres have not been impacted.
We will update this status as soon as we have more information on this issue.
Posted Mar 27, 2023 - 16:28 UTC
Update
Customers are currently experiencing problems impacting calls.
You may see calls hanging or terminating unexpectedly when routed through our Singapore or Sydney data centers.
The following services have been impacted from 2023-03-27 15:20 UTC: Voice API In-App Voice Programmable SIP Conversation API Verify Calls
SIP Trunking, and calls routed to our US and Europe data centres have not been impacted.
We will update this status as soon as we have more information on this issue.
Posted Mar 27, 2023 - 15:52 UTC
Investigating
Our monitoring has alerted us to a potential Voice issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: Voice API In-App Voice Conversation API Verify Calls
We aim to provide an update on our investigation within 1 hour.