Service Issue in Platform: US 10 DLC

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jul 22, 2023 - 14:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 20, 2023 - 19:14 UTC

Update

We are continuing to work with the 10DLC number provider to fix this issue.

We will post further updates here.

Posted Jul 19, 2023 - 16:02 UTC

Identified

The issue has been identified.

We are currently working on getting the issue fixed and will post further updates here.

Posted Jul 19, 2023 - 14:03 UTC

Investigating

Our monitoring has alerted us to a service issue with the 10DLC number link. The issue has happened since 2023-07-14 05:52:04 UTC.

If there is a customer impact, it is likely to be affecting the following products:
10DLC Number Link

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jul 19, 2023 - 13:38 UTC

This incident affected: SMS & Messages (10 DLC Platform).