Vonage services are fully restored following today's interruption in SMS API - Outbound SMS, Messages API - Outbound SMS, and Verify API - Outbound SMS, from [2026-01-21 07:39] UTC until [2026-01-21 08:05] UTC.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Jan 21, 2026 - 14:11 UTC
Monitoring
We have implemented a fix for this issue.
Our engineering team has identified the issue that may have impacted SMS API, Messages API, and Verify API services for some customers between 2026-01-21 07:39 UTC and 2026-01-21 08:05 UTC, and has applied initial mitigations.
The list of impacted services has been confirmed as follows: SMS API - Outbound SMS Messages API -Outbound messages via SMS Verify API - Outbound Messages
We will continue to monitor services and provide further updates. Thank you for your patience and understanding
Posted Jan 21, 2026 - 10:22 UTC
Investigating
Our monitoring system has alerted us to a potential service issue with our platform. We are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: SMS API Message API Verify API V2 - Slient Auth