The intermittent connectivity issues affecting some US API endpoints have been resolved.
The impacted endpoints were api-us.vonage.com and rest.nexmo.com when called from US-West region, and api-us-4.vonage.com when called from anywhere.
The following services were impacted from 09-11-2023 16:46 UTC until 09-11-2023 17:18 UTC: SMS API Messages API Voice API Verify
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Nov 09, 2023 - 20:23 UTC
Monitoring
Engineering confirmed that calls attempted to the following endpoints were intermittently failing between 16:46 UTC and 17:18 UTC. Service has now stabilized and we are continuing to monitor for any further impact.
Affected endpoints: api-us.vonage.com and rest.nexmo.com when called from US-West region, and api-us-4.vonage.com when called from anywhere.
The list of services that were impacted have been confirmed as: SMS API Messages API Voice API Verify
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Nov 09, 2023 - 17:50 UTC
Investigating
Our monitoring has alerted us to a potential service issue causing intermittent connectivity issues to US API endpoints. We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.