Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Jul 11, 2022 - 16:24 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 11, 2022 - 16:22 UTC

Update

We have identified the root cause of the issue.

We are currently working on implementing a fix and will post further updates here.
Posted Jul 11, 2022 - 15:08 UTC

Update

We are continuing to investigate the issue.
Posted Jul 11, 2022 - 14:27 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform where some customers may have faced delivery issues with inbound SMS using SMS API since 5th July.

Follow products are impacted:
SMS API
HTTP and SMPP customers

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Posted Jul 11, 2022 - 13:19 UTC
This incident affected: SMS & Messages (SMS).
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