Dashboard - Issues with adding new payment methods

Incident Report for Vonage API Status

Resolved

The Dashboard issue with adding new payment methods has been resolved.

The impact was found to be limited to only customers with custom payment methods trying to add new cards.

Customers without custom payment methods or who were not trying to add any new cards would not have been impacted.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Sep 15, 2023 - 17:46 UTC

Investigating

Our engineering teams are currently investigating issues preventing some customers from adding new payment methods on the Dashboard.

We will update this status as soon as we have more information on this issue.

Posted Sep 15, 2023 - 16:49 UTC

This incident affected: Vonage Dashboard (Payments & Billing).