This incident has been resolved impacting outbound SMS originating from Polish virtual numbers. Customers may have experienced rejections sending from Polish virtual numbers to Poland.
SMS originating from Alpha sender IDs to destination Poland are not impacted.
The list of services that were impacted from 2022-11-21 11:11 UTC until 2022-11-25 13:32 UTC are as follows: SMS API SMS originating from Polish LVN to Poland
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Nov 29, 2022 - 09:48 UTC
Monitoring
The issue impacting outbound SMS originating from Polish virtual numbers to Poland has been resolved. Customers may have experienced rejections sending from Polish virtual numbers to Poland. SMS originating from Alpha sender IDs to destination Poland are not impacted.
The list of services that were impacted from 2022-11-21 11:11 UTC until 2022-11-25 13:32 UTC are as follows: SMS API SMS originating from Polish LVN to Poland
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Nov 25, 2022 - 15:30 UTC
Update
We are still investigating the issue. We will post further updates here.
Posted Nov 25, 2022 - 14:55 UTC
Investigating
We have identified an issue impacting outbound SMS originating from Polish virtual numbers. Customers may experience rejections sending from Polish virtual numbers to Poland. SMS originating from Alpha sender IDs to destination Poland are not impacted.
It is currently affecting the following products: SMS API
We aim to provide an update on our investigation within 1 hour.