Service Issue in Messages API Platform: MMS

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Sep 06, 2023 - 18:40 UTC

Identified

We have identified the root cause of this issue.

Since 06-09-2023 14:35 UTC, some customers may experience delivery issues for MMS messages using 10DLC numbers via Messages API.

We are currently working on getting the issue fixed and will post further updates here.

Posted Sep 06, 2023 - 15:53 UTC

Investigating

Our monitoring has alerted us to a potential service issue within our Messages API platform. Customers may experience delivery issues with 10DLC MMS messages via Messages API, We are alerting customers immediately while our engineering teams investigate the issue.

If there is a customer impact, it is likely to be affecting the following services:
Messages API: MMS using 10DLC numbers

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents

Posted Sep 06, 2023 - 14:51 UTC

This incident affected: SMS & Messages (Messages API).