Video API connection issues in the US-WEST-2 region

Incident Report for Vonage API Status

Resolved

The incident affecting Video API session connectivity has been resolved at 16:37 UTC.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems.

Posted Mar 20, 2024 - 18:08 UTC

Monitoring

Customers may have experienced errors connecting to the Video API in the US-WEST-2 region between 16:36 to 16:37 UTC. Traffic was diverted from the affected server, and we are monitoring the service.

Customers experiencing any issues should contact support (support@api.vonage.com) so we can investigate immediately.

Please see this article - https://video-api.support.vonage.com/hc/en-us/articles/360046878071-Vonage-Video-API-Incident-Handling -for an explanation of the Vonage API group's approach to publishing information about incidents.

Posted Mar 20, 2024 - 17:27 UTC

This incident affected: Video (Session Connection).