This issue has been resolved and we are monitoring the service. A small portion of our customers may have experienced increased latency and intermittent connection issues for their API requests when connecting from London.
We will continue to monitor the service and post updates should anything change.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Sep 20, 2024 - 12:03 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 20, 2024 - 09:52 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 18, 2024 - 11:01 UTC
Identified
Our monitoring system has alerted us to a potential service issue with our platform in the EU Region.
Customers may be experiencing increased latency and intermittent connection issues when connecting from London. Our engineering team is investigating the issue further, and we aim to provide an update within an hour.