Video Inspector: Intermittent incomplete records

Incident Report for Vonage API Status

Postmortem

Incident Statement - Video Inspector Missing Logs

Date/Time Impacted

Start Time - May 21, 2024 07:27:00 UTC
End Time - May 24, 2024 16:48:00 UTC

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Services Impacted

Video Inspector

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Summary

While debugging video sessions using Video Inspector, some session data was truncated and missing from quality metrics and event logs.

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Root Cause

After a code refactoring, an error in the scroll pagination flow caused Video Inspector to truncate data for long sessions where pagination is needed.

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Restoration Actions

After debugging the issue, we fixed the code affecting the scroll pagination flow to fully restore Video Inspector.

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Next Steps

An internal post mortem meeting has been conducted between the relevant teams. To prevent similar issues from recurring, we will review the test plan for the impacted tool and increase coverage for tests to ensure these cases are included.

Posted May 30, 2024 - 16:23 UTC

Resolved

The intermittent incomplete records in Video Inspector issue has been resolved.

All services have been restored. Please contact support@api.vonage.com should you encounter any further issues.

Posted May 24, 2024 - 17:31 UTC

Monitoring

We have implemented a fix for the underlying cause of the intermittent incomplete records in Video Inspector.
We will continue to monitor for the next few hours and post updates should anything change.

Posted May 24, 2024 - 15:55 UTC

Identified

The issue has been identified and fix is being implemented.

Posted May 24, 2024 - 04:08 UTC

Investigating

We are currently investigating the issue of intermittent incomplete records in Video Inspector.
We will update this status as soon as we have more information on this issue.

Posted May 23, 2024 - 13:26 UTC

This incident affected: Video (Inspector).