USA SMS - Delivery Latency affecting 10DLC traffic towards all networks

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 20, 2023 - 23:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 20, 2023 - 19:53 UTC

Investigating

We have been notified of SMS delivery latency impacting 10DLC traffic towards all US networks. You may expect delayed outbound messages, missing or late delivery receipts.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Nov 20, 2023 - 17:23 UTC

This incident affected: Global Connectivity (SMS North America).