Vonage services have been fully restored following today's service interruption reported by our Cloud Service Provider, which began at 2026-01-28 15:29:00 UTC. Full resolution of the incident has been confirmed by our Cloud Service Provider effective 2026-01-28 18:48:00 UTC. Thank you for your patience and understanding as we worked with them to restore services as quickly as possible.
Posted Jan 28, 2026 - 20:13 UTC
Monitoring
Our engineering team has identified the issue that may be impacting your SMS delivery/Voice services and has applied initial mitigations. We will continue to provide further updates and once full service is restored. Thank you for your patience and understanding.
Posted Jan 28, 2026 - 18:25 UTC
Investigating
Our engineering team is working to resolve the issue that may be impacting your SMS delivery/Voice services. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding.
Posted Jan 28, 2026 - 17:19 UTC
This incident affected: SMS & Messages (SMS) and Voice (Voice API).