Messages API - WhatsApp On-Premise Quality Degradation

Incident Report for Vonage API Status

Resolved

This incident has been resolved on 2024-11-04 at 01:51 UTC.

Posted Nov 04, 2024 - 02:52 UTC

Update

Customers may experience undeliverable messages on WhatsApp On-premise routes.

The issue started on 2024-11-04 at 01:14 UTC

We are continuing to investigate the issue.

Posted Nov 04, 2024 - 02:19 UTC

Investigating

Our monitoring has alerted us to a potential downstream service issue with our suppliers that may be impacting Messages API - WhatsApp On-premise.

Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please contact support@api.vonage.com if you have any questions.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Nov 04, 2024 - 01:45 UTC

This incident affected: Global Connectivity (Whatsapp Connectivity).