Voice Services - Partial Outage

Incident Report for Vonage API Status

Postmortem

Date/Time Impacted

Nov 02, 2022 12:34:00 - 12:36:00

Services Impacted

Voice APISIP

Summary

All voice services in the Dublin data center had calls suddenly terminate, or fail to establish for a period of two minutes between 12:34 and 12:36 UTC. We were alerted to the issue at 12:42.

Root Cause

AWS Outage in the Dublin data center.

Restoration Actions

No restorative actions were taken by Vonage, AWS service was restored by AWS two minutes after the outage began.

Next Steps

We will improve failover and alerting for cross-dependent services, including improvements of proactive monitoring.

Posted Nov 04, 2022 - 12:58 UTC

Resolved

The issue has now been resolved.

Voice services in our Dublin data centre were impacted from 2022-11-02 12:34 UTC until 12:36 UTC UTC.

Calls in other data centres have not been impacted.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.

Posted Nov 02, 2022 - 16:25 UTC

Investigating

We are currently monitoring an issue impacting all Voice calls in our Dublin data center.

You may have seen calls suddenly terminating, or failing to establish. All Voice services in our Dublin data center were impacted from 2022-11-02 12:34 UTC until 12:36 UTC.

The issue has now been resolved.

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Nov 02, 2022 - 14:35 UTC

This incident affected: Voice (Programmable SIP & SIP Interconnect, Voice API, Legacy TTS, SIP Trunking).