Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Sep 20, 2023 - 01:52 UTC

Monitoring

We have implemented a fix for the issue.

The list of APIs that were impacted has been confirmed as:
SMS API
Message API

The service interruption for new sign-ups to use the sandbox started from 2023-09-12 13:48 UTC until 2023-09-18 10:30 UTC. We will keep a close eye on/continue to monitor the data services during the next few hours and post updates should anything change.

Posted Sep 19, 2023 - 07:58 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 13, 2023 - 15:36 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 12, 2023 - 15:59 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 12, 2023 - 15:52 UTC

Identified

Our monitoring has alerted us to a service issue with our platform. Customers in the US and CA signing up will not be able to use the Sandbox tools (Getting started section, with interactive demos of our APIs)

Issue is impacting following products:
SMS API
Messages API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Sep 12, 2023 - 15:28 UTC

This incident affected: SMS & Messages (10 DLC Platform).