Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Oct 12, 2022 - 16:23 UTC
Monitoring
Our third-party provider has implemented a fix for this issue.
Some customers may have experienced Inbound and Outbound message delivery issues via WhatsApp Channel using our Messages API between 2022-10-11 09:12 UTC and 2022-10-12 11:05 UTC.
The list of services that were impacted has been confirmed as: Messages API: WhatsApp Channel
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Oct 12, 2022 - 12:18 UTC
Update
Our third-party provider is still continuing to work on a fix for this issue. We will keep you posted here on any further updates from them.
Posted Oct 11, 2022 - 15:22 UTC
Update
Our third-party provider is still continuing to work on a fix for this issue. We will keep you posted here on any further updates from them.
Posted Oct 11, 2022 - 13:51 UTC
Identified
This issue has been identified as a provider issue and customers may experience issues in sending and receiving WhatsApp messages using our Messages API.
We are currently working with our third-party provider on getting the issue fixed and will post further updates here.
Posted Oct 11, 2022 - 10:56 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our Messages API platform, some customers might have issues with both inbound and outbound messages using the WhatsApp channel.
If there is a customer impact, it is likely to be affecting the following products: Messages API: WhatsApp Channel
We aim to provide an update on our investigation within 1 hour.