Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Feb 10, 2023 - 17:54 UTC

Monitoring

We have implemented a fix for the issue impacting customer dashboard and reports API. Customers may have not received the emails for report downloads on the customer dashboard and also customers may have failed to receive callbacks for asynchronous reports via reports API.
The list of services that were impacted between 2023-02-09 10:01:11 UTC and 2023-02-10 12:57:50 UTC are as follows:
Customer dashboard reports
Reports API
We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Feb 10, 2023 - 13:30 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform. Customers may not get the emails for report downloads on the customer dashboard.

It is likely to be affecting the following products:
Customer dashboard

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Feb 10, 2023 - 13:09 UTC

This incident affected: Vonage Dashboard (Customer Portal) and Vonage Platform Management (Reports API).