We have resolved the issue affecting the US 10 DLC. Traffic is currently flowing as expected, and we will continue to monitor for the next 24 hours.
Posted Jun 09, 2023 - 18:45 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 09, 2023 - 16:12 UTC
Identified
We have identified the root cause of the issue.
Customers might experience potential delays in the delivery of 10dlc MT sms traffic.
We are currently working on getting the issue fixed and will post further updates here.
Posted Jun 09, 2023 - 14:32 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our Messaging platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the SMS API using the 10DLC numbers: SMS API Messages API
Toll Free Numbers are not affected.
We aim to provide an update on our investigation within 1 hour.