Service Issues in Messages API- WhatsApp

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Feb 08, 2023 - 18:50 UTC

Monitoring

We have implemented a fix for this issue.

Some customers may have experienced undelivered or delayed WhatsApp messages via the Messages API between 2023-02-08 15:03 UTC and 2023-02-08 16:04 UTC.

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Feb 08, 2023 - 16:25 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform where some customers might have experienced undelivered or delayed WhatsApp messages.

If there is a customer impact, it is likely to be affecting the following products:
Messages API - WhatsApp Channel

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Feb 08, 2023 - 15:32 UTC

This incident affected: SMS & Messages (Messages API).