The issue with impacting the download of Pricing CSV sheet from Customer Dashboard has been resolved.
The following services were impacted from Sep 7, 2022 10:32:10 UTC until Sep 9, 2022 1:45:47 UTC. Customer dashboard
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Sep 09, 2022 - 16:05 UTC
Monitoring
We have implemented a fix for the issue impacting download of the Pricing CSV sheets from Customer Dashboard.
The list of services that were impacted between Sep 7, 2022 10:32:10 UTC until Sep 9, 2022 1:45:47 UTC are as follows: Customer dashboard
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Sep 09, 2022 - 14:07 UTC
Update
We are continuing to work on a fix for this issue. We will provide further updates here.
Posted Sep 09, 2022 - 11:41 UTC
Identified
Our monitoring has alerted us to a potential service issue with our platform where customer may see issues when downloading the Pricing CSV sheet from Customer Dashboard. The request may time out and the download will not start. The issue start time is Sep 7, 2022 10:32:10 UTC.
Following products are impacted: Customer dashboard
We aim to provide an update on our investigation within 1 hour.