The intermittent HTTP timeouts issue affecting the Eastern US region is now resolved.
All services have been restored. Should you encounter any further issue, please contact support@api.vonage.com.
Posted May 24, 2024 - 17:55 UTC
Monitoring
Our vendor has implemented a fix, we no longer see the issues and are closely monitoring the situation.
Posted May 24, 2024 - 06:40 UTC
Update
We are continuing to investigate this issue with our vendor, and we appreciate your patience.
We believe the impact is limited to customers who are connecting from the Eastern US region.
We aim to provide another update in 2 hours.
Posted May 24, 2024 - 03:06 UTC
Update
We are continuing to investigate this issue with our vendor and we appreciate your patience.
We believe the impact is limited to customers who are connecting from the Eastern US region.
We aim to provide another update in 2 hours.
Posted May 23, 2024 - 23:18 UTC
Investigating
Our monitoring system has alerted us to a potential service issue with our platform in the US Region.
We are alerting customers immediately while our engineering teams investigate. Customers may experience intermittent timeouts on HTTP requests to US endpoints.
We aim to provide an update on our investigation within 1 hour.