Delays in archive uploads in EU Region

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Apr 25, 2023 - 20:28 UTC

Monitoring

Our monitoring has alerted us to a potential service issue with our platform. If there is a customer impact, it is likely to be affecting the following products:

Standard and Enterprise customers may experience delays in archive uploads in EU-CENTRAL-1 (Frankfurt).

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Apr 25, 2023 - 19:32 UTC

This incident affected: Video (Archiving (Standard), Archiving (Enterprise)).