USA MMS - Delivery receipt latency affecting MMS messages sent by subset of our shortcodes

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted May 24, 2024 - 20:58 UTC

Update

We are continuing to monitor for any further issues.

Posted May 24, 2024 - 20:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 24, 2024 - 20:35 UTC

Update

We are continuing to investigate this issue.

Posted May 24, 2024 - 14:50 UTC

Investigating

We have been notified by our US supplier about an issue impacting delivery receipts for MMS messages from subset of our shortcodes. You might experience missing or delayed delivery receipts for US shortcodes.

The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted May 24, 2024 - 14:49 UTC

This incident affected: Global Connectivity (MMS North America).