Service Issue in WhatsApp Template Management API

Incident Report for Vonage API Status

Resolved

The WhatsApp Template Management API problem has been resolved.

The service was impacted from 2024-05-13 15:35:00 UTC until 2024-05-14 09:36:00 UTC.

Other services have not been impacted.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted May 14, 2024 - 14:15 UTC

Monitoring

We have implemented a fix for the WhatsApp Template Management API issue.

The list of services that were impacted has been confirmed as:
WhatsApp Template Management API

No other services were impacted.

The service was impacted from 2024-05-13 15:35:00 UTC until 2024-05-14 09:36:00 UTC.

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted May 14, 2024 - 09:46 UTC

Investigating

We are investigating a potential service issue with our WhatsApp Template Management API.

Customers might experience an "Unauthorized" error while retrieving templates

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted May 14, 2024 - 09:09 UTC

This incident affected: SMS & Messages (Messages API).