The following services were impacted from 22-Aug-2024 15:33 UTC until 15:38 UTC.
Other Voice API and SIP trunking calls have not been impacted.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Posted Aug 23, 2024 - 10:21 UTC
Monitoring
We have implemented a fix for the In-App Voice issue in the US Data Center. This only affected creating new In-App Voice calls, and did not affect existing calls.
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Aug 22, 2024 - 15:18 UTC
Investigating
Our monitoring system has alerted us to a potential In-App Voice issue with our platform in the US Region.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.