Potential disruptions with WhatsApp On-Premise API

Incident Report for Vonage API Status

Resolved

This issue has been resolved.

The following services were impacted from [28-03-2023 16:08] UTC until [29-03-2023 12:45] UTC.

Messages API: WhatsApp Onpremise Numbers

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.

Posted Mar 29, 2023 - 13:51 UTC

Identified

Please be advised that the potential disruptions from WhatsApp Business API are still being investigated by the Meta team. We will keep you updated on any progress.

Posted Mar 29, 2023 - 07:20 UTC

Investigating

We are currently investigating disruptions with WhatsApp On-Premise API. This may cause message delivery on WhatsApp Business API. This issue started at March 28th, 2023. Our engineering teams are investigating the issue.

Posted Mar 28, 2023 - 19:35 UTC

This incident affected: SMS & Messages (Messages API).