This issue has been resolved. Incident Start Time: 11/02/2026 08:30 UTC Incident End Time: 11/02/2026 13:00 UTC
Please let api.support.vonage.com know if you continue to experience problems.
Posted Nov 02, 2026 - 17:25 UTC
Monitoring
Vonage services show signs of recovery following today's interruption in Verify V2 Silent Authentication service. We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. Incident Start Time: 11/02/2026 08:30 UTC If you have any questions, please contact
Posted Nov 02, 2026 - 15:42 UTC
Update
We are working to resolve the issue that may be impacting your Verify V2 Silent Authentication service. During the incident, customers may experience 500 errors during silent authentication requests. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. Incident Start Time: 11/02/2026 08:30 UTC If you have any questions, please contact api.support.vonage.com.
Posted Nov 02, 2026 - 13:36 UTC
Investigating
We are aware of issues that may be impacting some Vonage customers' Verify V2 Silent Authentication service due to a third party interruption. We’ll provide further updates within 2 hours 30 minutes. Thank you for your patience and understanding. Incident Start Time: 11/2/2026 08:30 UTC If you have any questions, please contact api.support.vonage.com
Posted Nov 02, 2026 - 11:03 UTC
This incident affected: Auth & Identity (Verify V2).