WhatsApp Delivery Issue

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Customers might have experienced WhatsApp delivery issue on 2025-02-14 between 09:43:00 and 11:14:00 UTC.

Posted Feb 14, 2025 - 13:17 UTC

Monitoring

The delivery issue has been recovered and we are monitoring the result.

Posted Feb 14, 2025 - 11:54 UTC

Identified

We have identified the issue, which appears to be caused by intermittent downtime with the provider's service. We are closely monitoring the situation and are in contact with the provider to ensure it is resolved as quickly as possible.

Posted Feb 14, 2025 - 11:43 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with WhatsApp delivery.

Customers may get some WhatsApp messages as "undeliverable", due to provider issues.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Feb 14, 2025 - 10:32 UTC

This incident affected: Global Connectivity (Whatsapp Connectivity).