Archives Uploading Delayed in Germany and India region

Incident Report for Vonage API Status

Resolved

The backlog of archives in the India region are also uploaded.

Please contact support@api.vonage.com for any questions.

Posted Dec 15, 2022 - 13:29 UTC

Update

The backlog of archives in the Germany region are uploaded.

We will provide an update once uploading backlog of archives in India region completes.

Posted Dec 14, 2022 - 23:46 UTC

Monitoring

Backlog of archives are being uploaded, we are monitoring the results.

Posted Dec 14, 2022 - 20:22 UTC

Identified

Starting at 14:00 UTC, we began seeing delays in processing archives in both our Germany and India regions for standard and enterprise environments. The issue causing the delays has been addressed and archives are now being processed. No archives have been lost. We will provide another update after the backlog of archives has been processed.

Please contact support@api.vonage.com for any questions. For any specific issue, please report it with supporting data.

Posted Dec 14, 2022 - 19:41 UTC

This incident affected: Video (Archiving (Standard), Archiving (Enterprise)).