A fix has been implemented for inbound call failures towards Germany and South Korean Virtual numbers belonging to this supplier. We have monitored the call traffic and it is stable now. We are resolving this incident now.
Posted Nov 02, 2022 - 15:35 UTC
Monitoring
A fix has been implemented for inbound call failures towards Germany and South Korean Virtual numbers belonging to this supplier. We will continue to monitor the calls for now. We will post an update once the traffic is more stable.
Posted Nov 02, 2022 - 13:40 UTC
Identified
We have identified the root cause and are working on the fix. Customers may experience inbound call failures towards Germany and South Korean Virtual numbers belonging to this supplier.
Posted Nov 02, 2022 - 06:00 UTC
Investigating
We are investigating internal monitoring and/or customer reports of inbound call issues with one of our suppliers affecting calls in Germany and South Korea. This appears to be a small impact, but we are alerting customers immediately while our routing teams investigate.